Privacy Policy

What Information do we collect?

When you place an order with aquariumgear.ie we collect the following personal information: name, billing address, email address, telephone number, delivery address, payment information.  When you have placed an order we will keep a record of your purchase history and customer service correspondence.

We use your information for the following purposes:

To process your orders: We use relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of the status of your order.

To provide Customer Support: If you contact us (or vice versa), we will use your identification information to identify you and other personal information such as your order information and contact history to process your request and provide you with the best service possible. We’ll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date.

Fraud Prevention: To prevent or detect fraud or abuses of our sites, which may also include any details you have provided to us in the course of your business with us.

Marketing: If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you by email. Your consent to us to notify you of products and services in this manner, can be withdrawn by you at any time via the “Opt out” option that will form part of each of our communications with you.

Where is this information kept?

The information entered is stored on the website and sent by email to AquariumGear.ie, you will also receive an email with details of your order.  The server is located in Amsterdam.

How long will this information be kept?

Customer and order information will be kept securely on our system until you ask us to remove it. However, please note that if you have ordered from us, aquariumgear.ie must comply with legal and regulatory requirements.

As long as we reasonably require for our legitimate interests.

Mailing List Subscriptions will remain active until you opt out.

We may keep a record of any correspondence with you, for example if you have made a complaint about service or product, for as long as is necessary to protect us from legal claim.

Where we no longer have a need to keep your information, we will delete it.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.  For example,

  • Your personal information is stored on the website which is powered by WooCommerce.  You can read about the WooCommerce privacy policy here: https://automattic.com/privacy
  • We use the Stripe payment platform to process online payments.  You can read more about how Stripe uses your personal information here: https://stripe.com/gb/privacy
  • We use An Post to deliver your purchases. We provide An Post with your name and delivery address.  If we need to use a courier to deliver your purchase we will provide the courier company with your name, delivery address and mobile phone number (and email if required), we will provide you with the name of the courier company.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children.  If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • Your consent;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Your Rights

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by email [email protected]